Live Arrival Guarantee

If your order is dead on arrival (DoA), Entoboros™ LLC is happy to refund or send a replacement order based on customer choice and the discretion of Entoboros™ LLC.

Larvae may have entered a dormant state during shipping due to cold weather. Please make sure to warm the larvae (leave in a warm location for 15-30 minutes) to determine is they're dormant or DoA.

Please notify Entoboros™ LLC at DoA@entoboros.com within 24 hours of package reception if the product is DoA.

Entoboros™ LLC does not guarantee third-party (FedEx, UPS, USPS) complications or errors such as shipping delays or damaged items. In the case of third-party problems, please reach out to sales@entoboros.com and we will work to resolve the issue.

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